If you’re buying a reMarkable 2 combined with Connect, then we currently accept credit and debit cards (Visa, Amex, and MasterCard) for monthly billing. On my.remarkable.com, you can change cards or view your payment history.

If you’re purchasing our hardware products (includes reMarkable 2, Markers, Folios, and Marker Tips) we support card payments (VISA, MasterCard, and American Express), Klarna, and PayPal. We also offer payment using Microsoft Pay.

For purchases of four or more devices, our webshop supports credit cards or bank transfers.

See our accepted forms of payment article for a complete list of available payment options.

We offer our customers a 100-day satisfaction guarantee.

We’re confident that you’ll love reMarkable. Still, try it risk-free for 100 days (from the date of delivery) and in the unlikely event you do wish to return it, we’ll give you a free return and a full refund.

Read more about our return policy.

You can reach our customer support team and find all the answers to the most commonly asked questions, troubleshooting guides, and more on our support site.

During periods of high demand, our response times may vary, but we’re here to help and aim to get back to all customer inquiries as soon as possible.

Inquiries regarding business purchases can be directed here.

Read this article for information about buying a reMarkable with Connect as a gift. You’ll also find details on how to activate Connect if you’ve received your reMarkable as a gift.

Go to support article

Yes, with a Connect or Connect Lite subscription, all your notes and documents are automatically synced via our unlimited cloud storage service. So at any point, your notes are easily available on your desktop or mobile device via the reMarkable app.

The cloud service also works as a backup. Even if you lose your reMarkable, all your notes and documents are safely stored in the cloud and accessible from our apps.

Without a subscription, only files used in the last 50 days will continue to be stored in the reMarkable cloud or update in any of our apps. Regardless of which plan you choose, you can also turn off the sync functionality if you don’t wish to use the cloud.

Without Connect, you’ll still have access to our core note-taking features. This means you can keep your notes in one place, write, take notes on PDFs, sketch, and read articles and ebooks without distractions. Still, you’ll miss out on our most powerful features and won’t unlock the full potential of your paper tablet.

We’re proud to offer all new customers purchasing a reMarkable 2 combined with a Connect Plan a great deal on their device and our premium accessories. That means we’ll offer you a $100 discount on your new paper tablet - taking the price to $299.

We continuously update our software, to both improve functionality and offer new features. You can see a history of our past updates here.