If you’re buying a reMarkable 2 combined with Connect, then we currently accept credit and debit cards (Visa, Amex, Discover, and Japan Credit Bureau) for monthly billing. On my.remarkable.com, you can change cards or view your payment history.

If you’re purchasing our hardware products (includes reMarkable 2, Markers, Folios, and Marker Tips) we support card payments (VISA, MasterCard, and American Express), Klarna, and PayPal. We also offer payment using Apple Pay, Google Pay, and Microsoft Pay.

For purchases of four or more devices, our webshop supports credit cards or bank transfers.

See our accepted forms of payment article for a complete list of available payment options.

We offer all our Connect customers a 100-day satisfaction guarantee.

We’re confident that you’ll love reMarkable. Still, with a Connect Plan, you can try it for 100 days and in the unlikely event you want to return it, we offer a free return and hassle-free refund.

For customers who purchase Connect Lite or do not add a subscription plan, standard rules apply.

Read more about our return policy here.

You can reach our customer support team and find all the answers to the most commonly asked questions, troubleshooting guides, and more on our support site.

During periods of high demand, our response times may vary, but we’re here to help and aim to get back to all customer inquiries as soon as possible.

Inquiries regarding business purchases can be directed here.

Yes, with a Connect or Connect Lite subscription, all your notes and documents are automatically synced via our unlimited cloud storage service. So at any point, your notes are easily available on your desktop or mobile device via the reMarkable app.

The cloud service also works as a backup. Even if you lose your reMarkable, all your notes and documents are safely stored in the cloud and accessible from our apps.

Without a subscription, only files used in the last 50 days will continue to be stored in the reMarkable cloud or update in any of our apps. Regardless of which plan you choose, you can also turn off the sync functionality if you don’t wish to use the cloud.

Without Connect, you’ll still have access to our core note-taking features. This means you can keep your notes in one place, write, take notes on PDFs, sketch, and read articles and ebooks without distractions. Still, you’ll miss out on our most powerful features and won’t unlock the full potential of your paper tablet.

We’re proud to offer all new customers purchasing a reMarkable 2 combined with a Connect Plan a great deal on their device and our premium accessories. That means we’ll offer you a $100 discount on your new paper tablet - taking the price to $299.

All we ask is that you pay for the first three months of your subscription up front ($23.97 non-refundable). This should give you more than enough time to try the full reMarkable experience when your device arrives and to test out all our most powerful new features.

We continuously update our software, to both improve functionality and offer new features. You can see a history of our past updates here.