At this time, each order can only be shipped to a single address. To send devices to different locations, please place separate orders for each delivery address.

For enterprise partners, we can offer volume discounts based on your total cumulative orders, rather than per individual order. Our business solutions team can provide more information on establishing an enterprise relationship and leveraging cumulative discounts.

Shipping costs depend on the order size and destination. We will provide a clear shipping cost estimate as part of the formal quote for your bulk order.

Once your payment is received and processed, your order will be delivered within 4-7 business days.

Ready to purchase reMarkable bundles for your team? Visit our webshop. For orders larger than 40 devices, please contact our business solutions team.

We ship our paper tablets globally to many countries. You can find the complete, up-to-date list of countries we ship reMarkable Paper Pro to here, and reMarkable 2 to here.

Individual users typically use our standard Connect subscription, designed for personal use. You can learn more about Connect plans here.

We are also developing an enterprise-grade Connect subscription tailored for organizations. If your company is interested in joining the beta program for this upcoming service, please register your interest with our business solutions team.

Yes, you can. To add users, first enable this feature on the "Subscription" page on my.remarkable.com.

Without a Connect subscription, only files used and synced in the last 50 days will continue to be stored in the cloud. You also won’t have access to note-taking in the reMarkable mobile and desktop apps or the reMarkable Protection Plan. Learn more about how reMarkable works without Connect.

You can easily manage your Connect subscription at my.remarkable.com. After logging in to your account, you can update your payment details, view your payment history, select monthly or annual billing, or cancel your subscription.

We prioritize the security and privacy of your data. You can find comprehensive details on our approach on our dedicated security and privacy page. If you have further specific questions after reviewing that information, our business solutions team is available to help.

We're actively developing an enterprise device management solution that includes SSO authentication. We plan to release it in the second half of 2025.

A beta program for this solution is already underway. If your organization would like to be considered for participation in the beta, please contact our business solutions team.

Yes, absolutely. We comply with GDPR, CCPA, and other international data protection laws. We apply the same high standards of data protection and privacy to all our users, regardless of their location. You can read more in our privacy policy.

We have implemented a comprehensive Information Security Management System (ISMS) based on recognized standards. We are actively pursuing ISO 27001 certification and expect to achieve it in Q3, 2025. In the interim, we have a third-party approved ISMS Attestation Form available, demonstrating our commitment and progress. Please contact our business solutions team if you need this documentation.

Your data synced with the reMarkable cloud is stored securely on Google Cloud servers located in Europe. Data is encrypted both at rest and during transit using industry-standard AES-256 and Transport Layer Security (TLS). For more details, please visit our security and privacy page.

The reMarkable paper tablet has a 6-digit passcode to provide additional security. You will be asked for your passcode when turning on or waking your device from sleep mode.

Yes, with the reMarkable mobile and desktop apps, you can view, organize, and import files. If you subscribe to Connect, you can also take and edit notes in the apps. Learn more about Connect.

Yes, we do. You can find the current version of the data processing agreement (DPA) here. It covers how we process customers’ personal data to offer Connect for Business.

The data processing agreement (DPA) is incorporated by reference into our terms and conditions for Connect for Business. By agreeing to the terms and conditions, you also sign the agreement.

If we receive a data subject request for data we process under the terms of the data processing agreement (DPA), we will encourage the subject to contact the customer and forward the request to the customer as soon as possible. We won’t take any further action without the customer’s instruction.

We rely on subprocessors to offer Connect for Business. For example, we use Google to host your content, and Mailgun to email you when you need to reset your password. You can see a complete and updated list of subprocessors here under “Schedule 2.”

If we plan to introduce a new subprocessor that will process customers’ personal data under the data processing agreement (DPA), we’ll email our Connect for Business customers first. Customers then have the opportunity to object to the engagement of the new subprocessor.

We have robust policies and processes in place to make sure data breaches are promptly identified, managed, and mitigated. In the case of a data breach that affects customers’ personal data, we’ll notify affected customers as soon as we become aware and without undue delay.

We won’t share customer data unless required by law, and we have a robust process in place to make sure that all government and law enforcement requests are appropriately evaluated. If we receive a legally binding request, we’ll either ask the third party to request personal data directly from the customer or forward the request to the customer (as long as it’s legally permissible). You can find more information about government requests for customer data in our privacy transparency report.

After a contract expires or is terminated, we’ll delete the customer’s personal data covered by the data processing agreement (DPA) within 90 days. During this period, the customer has the right to request the data, and we’ll provide it in a structured, commonly used, and machine-readable format (for example PDF). Once we’ve shared it with the customer, we’ll delete the data.

We offer several convenient ways for businesses to pay:

• Credit/debit card (including Apple Pay, PayPal, Google Pay)
• Bank transfer
• Klarna (availability may vary by region)

For established enterprise partners placing large-volume orders, we can discuss potential payment terms. Please reach out to our business solutions team to explore this further.

Yes, if your company is considering a significant rollout of reMarkable devices, we understand the value of evaluation. Please contact our business solutions team to discuss options for borrowing evaluation devices. We also offer a 100-day satisfaction guarantee on all purchases, regardless of quantity. 

Our prices include VAT in regions where it applies (reMarkable AS is VAT-registered in Norway). For orders shipped to the US, applicable sales tax will be added based on the shipping address during checkout.

If your organization is tax-exempt, and you plan to purchase five or more devices, please contact our business solutions team before ordering. Share your tax exemption forms with us, and we'll prepare a quote excluding sales tax.

We understand setting up new vendors takes time. Here is the key information for your procurement team:

• Company Name: reMarkable AS
• Address: Fridtjof Nansens vei 12, 0369 Oslo, Norway
• VAT number: 917 352 836 MVA
• Standard Purchase terms: Upfront payment

If your vendor setup process requires additional details, please let our business solutions team know how we can assist.

Currently, we don't have specific discount programs for charities, nonprofits, or educational institutions. However, businesses purchasing devices in larger quantities may qualify for volume discounts. Please get in touch with our business solutions team for details on bulk pricing.

You can add your company details and VAT number when ordering from our webshop. We will automatically provide an invoice in the order confirmation email sent out after completing your purchase.

If you have already placed your order but forgot to add your company details, please contact our customer support team for further assistance.

We give customers the chance to try all products in our bundles for 100 days risk free before making a decision.

We’re confident that you’ll love reMarkable and its accessories, but in the unlikely event that you wish to return them, we offer free returns and a full refund. You can read more about our 100-day satisfaction guarantee here